Comments on The deafening problem with the FreeStyle Libre 3 app for Android

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Jason Jayhawk

Thank you for posting about this. I too have trouble getting Abbott to listen. The developer and I need to have a talk. I don't think they understand type 1 diabetes. I don't think Abbott realizes all of the small enhancements that could make their app better. I hope the dedicated reading device has an option to turn off the ultra low alarm. Wouldn't that be great if they would open source the signal so that people could roll their own reader software for the Libre 3...

Harlan Harry Rudolf

Does anyone know how to change the low or high alarms to a different tone? I don't have a problem with the volume, but a night I don't wear my hearing aids and the pitch of the alarm is in a range of decible where my hearing loss is unable to hear. Is there a way to change the alarm?

Daniel Aleksandersen

Harlan, you can change it in the settings app on Android. Look for Notifications in settings, and find the Libre app. From there, you can select a different sound.

Anonymous

This happened to me yesterday. I tore off my headphones screaming! It was so loud that I felt dizzy and nauseous for minutes afterward! It could be a physical reaction from the shock more than the loudness. This is a real problem with the Libre system!

Brad

Thanks for posting I thought I was going crazy with the DND

Middle of the night alarms were kind of scary

I did complain to Abbott about the app

Tae Kim

You can't disable Libre 3 app from DND permission setting on Android. App will display big message covering most of the screen to turn it back on and will not function until this is done. I'm thinking about going back to finger prick sensor, this is that bad.

Alan

Have you tried xDrip+? It is way better than the Dexcom app for me and I think it works for the freestyle sensors too.

Anonymous

I totally agree with everything that is said.

I known this comment might be useless too repeat this complains but there are many T1D with exact the same issues.

I had disabled all alarms on the official freestyle libre app. And i'm using the xDrip+ and AndroidAPS with the nicer alarm options.

Daniel Glasner

When contacting Abbott, tell them you will give their app the lowest rating, post this problem in all relevant forums and suggest people use the competitors instead.

Philip Jacobs

People have been complaining about this since the app's inception. I've personally complained several times but to no avail. I've never known a company treat it's clients with such distain. Most people just turn the alarms off, which effectively renders this potentially life-saving feature useless. There is no alternative recognised by the health insurance system here in Germany so I have no choice other than to use the Libre3 app.