Thanks for posting such a detailed review!
Really disappointing to read the web interface isn't great and the issues with setting up the spam filters. Shared DKIM isn't ideal either.
Have you experienced any issues with your emails being marked as spam?
I've not experienced that the emails I send end up as spam, but then again: I wouldn't really know. Maybe that's the reason people don't always reply to emails?
False-positives with incoming emails isn't a big problem. Maybe one day two out of a hundred. So, about the same as any other service.
The web interface isn't a big issue if you intend to use an email client anyway.
Hi Daniel,
Thank you for the detailed and informative review.
The link you posted
says (I quote):
> DKIM key management: In our latest development, we have turned the DKIM key management system for custom domain names on its head. The idea is that it shouldn't be the user who uploads DKIM keys to our system, as this is prone to errors. Wouldn't it be much better and safer if the system generated individual DKIM keys for each domain and then offered a download link for the key?
If I understand correctly, this capability still doesn't exist. Though I don't know when this web page was written. It is not dated.
My understanding is that mailbox.org has the same DKIM keys for all custom domains. Which certainly isn't a good idea. I would have assumed that mailbox.org would generate individual DKIM keys for every distinct custom domain as the above quote says, and have the user record that in the DNS record for that domain. That seems like the obvious way to do this. And it seems rather odd that it isn't been done for such a technically minded service.
Regards, Faheem
Hi Daniel,
For the record, the section entitled "Message identified as spam still delivered to my inbox" is incorrect. As of right now, April 2023, spam is correctly redirected to the folder I have designated, namely TRASH. SPAM is not available as an option. See my bug report below.
I tested this by setting
Settings -> mailbox.org -> E-mail -> Settings spamprotection -> Spam e-mails -> Flag & Redirect to [TRASH]
I wasn't able to set this to SPAM, because SPAM wasn't given as an
option, even though there is a folder with that name. (I submitted a bug report about this, but the person who responded didn't seem
interested.)
I then set my current email hosting service to forward a copy to my mailbox.org account. My current email gets lots of spam, so that was a reasonable way to test how mailbox.org did with to spam filtering.
As it turns out, mailbox.org does a good but not perfect job of filtering out spam, certainly much better than my current provider luxsci.com. This probably has something to do with the fact that emails processed by luxsci.com often have the following header in them, amazingly.
X-Lux-State: Email message > 200KB in size. Basic anti-Spam filtering skipped.
Which basically is a guaranteed way for plenty of spam to arrive in my mailbox. It's worth noting that they recently increased their monthly rates from USD 10 to USD 15, and then to USD 20. At this point, I'm wondering why anyone even uses them.
Anyway, here is the bug report I wrote to mailbox.org.
Under mailbox.org → Email → Settings spamprotection
the option is given to “Flag and Redirect“ “Spam e-mails“ to
one of Drafts, INBOX, Junk, Sent, Trash.
This option does not appear to be user customizable.
But the actual mailbox has the following.
Inbox, Unread, Drafts, Sent, Spam, Trash.
There is no “Junk“ folder.
More importantly, there is no option to redirect to “Spam”,
which is the most natural mailbox to redirect spam to.
I’m also not sure why both a “Spam“ and a “Trash“ folder are
required. Isn’t that redundant?
And here is their response.
Thank you very much for your message and your patience. I'm
sorry for the delayed response, we have a lot of user
inquiries right now, so it took some time. As to your
questions, your are absolutely correct, this really seems
redundant. Unfortunately this is the way the program running
in the backend has named the SPAM folder. The JUNK-folder is
the SPAM-folder. I hope this will be changed in the future,
because it can cause quite the confusion. I hope this answers
your questions. If you have any further questions, please get
in touch with us. Have a great day!
Quite disappointing. They don't seem to be interested in fixing this. I won't bother to include my reply to this.
Sam